Spending hours on the phone trying to find out how much a common medical procedure will cost (and failing). Filling in a clipboard full of information (the same old stuff - don't you have this already?) then waiting an hour in a room full of sick people and forking over $150 for three stitches. Pressing a nurse call button for the third time in thirty minutes, the intercom speaker failing to mask the annoyance in the tinny voice: "yes, we'll get to it as soon as we can". In t