Patients' View Partners
A trusted viewpoint on what patients want and need most
I work with leaders to advance ideas, initiatives and practices that support compassion and dignity for their patients.
"What makes a difference to the wounded and sick? Yes, good medicine is amazing science and phenomenal minds working hard to cure. However, let us not forget the small things: a warm smile, an ice chip, a warm blanket, a cool washcloth...holding a fragile hand while sitting by the bed of the dying in the deep recess of night."
These words from a front-line caregiver resonate during the Covid19 crisis more then ever: when we're sick and isolated, humanity and compassion from our care team is precious beyond measure.
Patients and families have affirmed this foundational truth in their stories and surveys again and again. Yet the industry continues to spend mega resources trying to perfect the various "pieces" of health care - from communications to IT solutions to infection control. Successful solutions will have at their core a recognition of how it feels to be alone and sick, and then prioritize the patient's agency and comfort.
Pat is a former broadcast journalist whose journey on behalf of patients began when her father died of complications from a hospital-acquired infection. She holds leadership positions at the national policy level, created a
bedside tool for patients, and has written a critically-acclaimed book to help patients navigate the the health care system.
Go ahead! Drop me a quick note. Here's my email address.
I'm based in Providence, Rhode Island, but travel frequently to Washington, DC and Philadelphia.